Do you groom cats?
Unfortunately, with the limited space we have, we do not groom cats. Our lovely groomers are trained in the art of grooming dogs, from the wiggliest, tiniest toy breeds to the largest, heaviest droolers.
Will my dog be crated? Will they be allowed to socialize with other dogs?
Dogs are always crated, unless being worked on by a groomer. They are kept in kennels appropriate to their size, in full view of the groomers at all times, and are given access to water throughout their grooming session. And as fun as it would be for some dogs to see their friends from the park or down the street, letting them run free would be otherwise unsafe for everyone involved. Our groomers are there to groom your dog, not to supervise play sessions between potentially unfamiliar dogs of different sizes, energy levels, and temperaments.
My dog might bite/is aggressive/I’m not sure how they will react to being groomed. Will you still accept them?
We accept dogs who are difficult in some way or another. Oftentimes, a dog who will never let their paws be touched at home will become accustomed to having their nails or face trimmed by a conscientious, patient, and professional groomer. If your dog is likely to bite, for the safety of your dog and our groomers, we may use a soft nylon muzzle while they are being handled. If we feel that your dog becomes too overwhelmed, our groomers may choose to take a short break or even resume the session another day. We always want to prioritize the health and happiness of your dog. We will never sedate your dog, but if you have consulted your vet and sedating your dog is the only option, we will accept dogs who have already been sedated by medical professionals. If this is the case, be sure to inform us ahead of time.
My dog is very anxious/has separation anxiety. Will you still accept them?
In these cases we take things very slowly with your dog, monitor them for any signs of stress or fatigue, and take breaks when needed. If we see that your dog does not take to the grooming process and is becoming too stressed, we will contact you and arrange for the session to be broken up into smaller ones. The last thing we want is to over-stress your dog.
My dog is a senior. Will you still accept them?
That depends on your dog’s health. We like to keep grooming sessions shorter and add more breaks for older dogs, and recommend doing low-maintenance cuts. So long as your dog is comfortable standing on a table, being bathed, and feels comfortable being handled, we are happy to provide them with a safe environment for their groom. If they are too large to be carried, they must also be comfortable walking up and down the carpeted steps that lead to our grooming salon.
My dog has allergies/sensitive skin/needs special shampoo. Will you still groom them?
Of course! Please advise us beforehand of any allergies or sensitivities your dog may have in the Grooming Contract. If your dog requires any medicated or special shampoo and/or conditioner, you can drop it off at the start of your appointment and we will return it to you when you come pick your dog up. If you or your dog is sensitive to perfumes, let us know! We can always substitute our standard shampoo and conditioner with a fragrance-free variety.
What happens if my dog has fleas?
If we notice that your dog has fleas or ticks, we will contact you immediately. If we cannot reach you, we will proceed with what works best for your dog and their individual condition, since we can’t risk having them contaminate other dogs in the vicinity. We strongly recommend consulting your vet on how to proceed with the treatment and removal of fleas or ticks. Additional fees will apply if either are found.
Are you going to wind up shaving my dog? I’ve had some bad experiences...
Unless specified by you, the last thing we want to do is shave your dog! Sometimes, however, a dog’s fur can get so tangled that mats form close to the skin. This is both uncomfortable for your dog and will limit the skin’s ability to breathe, but is also very painful, if not impossible, to remove by brushing. Imagine having someone pull at your hair for hours on end—it’s not fair to expect your dog to go through that! In these cases where a dog’s coat is too matted to brush out, we recommend shaving as the last resort. At this point, the length of the coat will depend on on how close the mats are to the skin: the closer they are to the skin, the shorter the cut will be. From then we can arrange more frequent grooming visits for better coat maintenance or offer resources for regular grooming at home. But don't worry, we will always consult with you first before deciding on anything, and will never shave your dog without your consent!
If your dog is severely tangled or matted and you opt to shave them, they are unfortunately at a greater risk of injury and may show signs of stress or trauma. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay down, and the skin underneath those mats can be raw and inflamed. Because of this, there is a chance that your dog’s skin will become irritated during the process of removing the mats. As careful as we are, nicks can occur due to having to work so closely to the sensitive skin, along with ear bruising due to excessive head shaking after the mats have been removed. We cannot emphasize enough the important of maintaining a healthy coat through regular grooming!
My double-coated breed dog is suffering from the heat, can you shave them?
We really rather not! A dog with a double coat, like a Husky or a German Shepherd, will get hot during the summer months, but that doesn’t mean they should be shaved. A double coat free of knots or mats is far more effective at keeping them cool under the right conditions. Shaving will not only destroy your dog’s beautiful double coat, but also harm their ability to regulate their body temperature, and even put them at risk for sunburn. In other words, it’ll make them suffer from the heat even more! Instead, we recommend keeping their coats well groomed and free of any mats, walking them during the cooler hours, always providing them with shade and water, and even equipping them with cooling products. If, however, your double- coated breed has been shaved in the past or you feel that this is the best option for your situation, we will be happy to accommodate your request. It should also be noted that shaving your dog’s coat will have no impact on how much or how often they will shed!
How much will it cost to groom my dog?
A lot will contribute to the cost of the groom, including: your dog’s breed (or mix of breeds), their temperament, the condition of their coat, the time since their last groom, and what you want to have done. Prices begin at $45 for baths for small dogs and/or dogs with short hair, $55 for grooms involving trimming and tidying, $65 for full grooms requiring haircuts, and respectively increase with the size of your dog and the type of coat they have. Hand strips are priced by the hour. Unfortunately, until we see your dog we can’t give you an exact price, as every dog is unique - even more so for mixed breeds! For more information on what types of groom start at what price, visit our ‘Spaw Services’ page on our website.
What’s involved in grooming my dog?
Our standard groom will start with bathing, blow-drying, and brushing to remove tangles and excess hair. Always included in the basic package is nail trimming and ear cleaning. You can also book to have your dog’s face, paws, and sanitary area tidied and trimmed. Furthermore, ‘The Works’ will also entail a haircut at a discussed length. Then, some fluffing, cooing, and perhaps even a quick photo op!
What’s the different between a trim and a haircut?
We are often asked the difference between the ‘Trim & Tidy’ and ‘The Works’ that we offer, often called Bath, Brush and Tidy (BBT) and a Full Groom, respectively. They both follow the same steps, except the ‘Trim & Tidy’ only trims a small amount of fur around the face, paws, and sanitary area, whereas ‘The Works’ includes taking off any length of fur from the body. If you’re looking to have your Australian Shepherd’s bum and paws trimmed but not have any fur taken off the body, that’s the ‘Trim & Tidy’. If you’re looking to give your Labradoodle a puppy cut, that includes giving their entire body a haircut, and is thus ‘The Works’.
What additional services do you offer?
For additional fees, we offer teeth brushing, a FURminator® service for dogs needing a little extra attention during shedding season, and if you are so inclined, we can also paint your dog’s nails for a special occasion! Although we can empty anal glands upon request, we don’t recommend it as part of a regular grooming routine, and can only do so if they can be easily expressed and are not compacted; please consult us ahead of time if this is something you wish to include.
How long will it take to groom my dog?
In general, smaller- to medium-sized breeds take 2-3 hours to be groomed in full, and larger and/or heavier-coated breeds take between 3 to 4 hours. The condition of their coat, the time since the last groom, and the kind of groom you are looking for will also contribute to the time it takes. We try to strike a balance between making the groom as unhurried and comfortable as we can for your dog while aiming to get them back to you in a timely fashion. Because we’re working with animals, unexpected delays can occur, but you will always be notified in advance if this is the case. After all, we are aware that the last thing you want is to spend unnecessary time apart from your dog!
Why does it take so long to groom my dog?
Grooming dogs isn’t as simple as getting your own hair cut. There are a lot more steps and a lot more hair involved! During your dog’s stay, we bathe, brush, blow dry, trim nails, clean ears, cut fur, tidy sanitary areas, trim some more fur, kiss your dog’s nose... All of this takes time. We also split up our grooming into steps and provide breaks for your dog to make the experience as comfortable and organized as we can. Some younger and/or inexperienced dogs also need extra time to learn the ropes of the grooming process, and rushing only stresses both the dog and the groomer, leading to potentially unwanted issues in the future. If you need your dog ready by a specific time, you may always ask to prioritize your dog’s groom on that given day.
Do you do breed-specific cuts?
Of course! Our talented groomers can do any haircut you have in mind, from a traditional breed cut to a trending style. Bring a picture if you want something recreated, as well. With advance notice our groomers can also do hand strips for terrier breeds.
I only want to bathe my dog, can I do it myself using your facilities?
Unfortunately, no. We have very limited space that is being used by our groomers and our dog clients throughout our opening hours. We simply don’t have the room!
How often should I bring my dog in for grooming?
That always depends on you and your dog, and mostly on what type of cut you would like to maintain and how much time you can put into maintaining your dog’s coat at home. In general, most breeds benefit from being bathed and brushed out every 12 weeks to maintain a healthy skin and coat. Higher maintenance breeds, such as Poodles and Poodle mixes, should be brought in every 4-8 weeks. Any breed can also be scheduled for shorter grooming sessions between full grooms to maintain their coat and nails.
My dog still gets mats and/or tangled fur, even though I bring him in regularly for grooming. Why is that?
Most often this happens when a dog’s coat is kept too long for their lifestyle, the time you have available to maintain their coat at home, or they are not being brought in for grooming often enough for their individual needs. If this is the case, we recommend bringing your dog in for shorter, more frequent visits, or keeping your dog’s coat shorter and easier to manage. If you would like to be more involved in the brushing and maintenance of your dog’s coat from home and outside of your regular grooming appointments, please ask for a tutorial on how to do so from one of our grooming staff.
Can I stay with my dog during the groom?
No, if only because it makes your dog more anxious. Your dog will be much calmer when they cannot see or smell you, and will get very fidgety and distracted if you are in the room. We don’t blame them! For their own safety and peace of mind, our groomers need their full attention when grooming them. However, there are always exceptions, and we can accommodate your request so long as you confirm with your groomer in advance.
Where do you groom the dogs? Can I see the space?
Yes! We are always transparent with where and how we groom your dog. Our salon is located the floor below our store, equipped with kennels, grooming tables, and washing stations. There is no appointment necessary to see our grooming space, but to limit the stress it may cause our dogs being groomed to see strangers walking around we ask that you call ahead to organize a quieter time to visit.
Can I leave my dog with you for the whole day?
No. For your dog’s own comfort, we do not keep your dog longer than the grooming process requires. If you work long hours and cannot drop off or pick up your dog within our business hours, we suggest booking an appointment with our groomers on Saturday or Sunday. It would otherwise be unfair to keep your dog in an environment that they are unaccustomed to for that long, and would only create unwanted stress and boredom. Unfortunately, our facilities are designed for grooming dogs, not for daycare services.
Do I need to book an appointment? Do you accept walk-ins?
An appointment must be made in order to have your dog groomed with us. Depending on the season and the day, you can expect a wait of anywhere between a few days to 2 weeks. Saturdays and Sundays always fill up the fastest, so if those are your only available days, the sooner you call the better! You can call us at any time to set an appointment, or set one up in person the next time you’re in the store. However, we do occasionally have last minute cancellations, so don’t be shy to ask for last-minute availabilities.
Do you cut nails?
Yes, we cut nails as part of all of our standard grooming packages, from a basic ‘Bath & Brush’ to ‘The Works’. If you are only looking to cut your dog’s nails and nothing else, we do that as well! Nail trims and fur trimming around the paws do not require appointments, but it’s always best to call in advance to find out when we can fit you in. For reoccurring nail trims, we offer the sixth visit free with our “Pawdicure Club”! Be sure to ask us for a membership card if you’re interested.
When can my dog be groomed?
We groom dogs 7 days a week, 52 weeks a year! We accept appointments no earlier than 9:00 AM and no later than 1:00 PM from Monday to Sunday, and no earlier than 10:00 AM on Sundays. This is to ensure that we can have your dog ready in an organized and timely manner. However, exceptions can be made if approved by a groomer ahead of time.
What is your cancellation policy?
Cancellations can leave an empty block in the schedule that could have otherwise been filled by another customer, and so we ask that any cancellations are made at least 24 hours in advance. A cancellation fee will apply if insufficient notice is given.
When will I know to pick my dog up?
We will give you a call via the phone number(s) provided when your dog is done with their groom. If you are concerned about your dog or feel it is taking long, you can always give us a call; we can let you know how they are doing and when they will be ready to be picked up.
What do I need to bring to my dog’s first grooming appointment?
Just your dog! We will ask you to fill out our Grooming Contract with all relevant information about you and your dog, contact information, and details about our policies. Please read this over carefully and return it to us before you leave with your dog at the end of their stay. You can leave your dog’s leash and collar with us, and/or carriers for smaller dogs.
Does my dog have to be up to date on his vaccines to be groomed?
Because we don’t let dogs come into contact with one another in the grooming salon, we don’t require proof of vaccination. But remember to always check with your veterinarian first for what vaccines may otherwise be required for your dog’s own wellbeing.
My dog isn’t spayed or neutered. Is that alright?
We don’t require your dog to be spayed or neutered, but we do ask that you inform us of this when making an appointment. We will not, however, book appointments for your female dog while she is in heat, since she will be more sensitive during that time.
When should my puppy start coming in to get groomed?
We highly recommend bringing your puppies in for short grooming sessions, especially breeds that will require regular grooming throughout their adult life. We offer a ‘Puppy Intro’ for puppies under 5 months old to help introduce them to the ins and outs of the grooming process. This includes acclimatizing them to getting bathed, blow dried, handled by other people, and being around grooming tools. We take things slow so as not to overwhelm your dog and always remind ourselves that we are, after all, dealing with puppies! We do not require any proof of vaccination as dogs don’t come into contact with one another, but consult with your vet about what vaccines and boosters your puppy may require, which may determine when your puppy can be out and about.
Should I walk my dog before getting them groomed? Will they be let out to to their business during their groom?
Dogs will not be let out during their stay with us, so we highly recommend taking them around the block before your appointment to make sure they are comfortable and to avoid any unexpected messes during grooming.
What happens if my dog is fidgety and gets nicked by a razor or scissors?
The truth of the matter is that dogs will be dogs and unexpected jumps, wiggles, and sudden movements can happen. As much as we prioritize the safety and health of your dog, our groomers are handling scissors and razors around them, and sometimes your dog may move too quickly for our groomers to anticipate. And as rare as it is for an accident to occur, they are only superficial cuts that will heal quickly. Furthermore, our instruments are cleaned daily, as is our grooming salon, so there is little risk of infection. We will always inform you of any nicks that may occur during your dog’s stay.
My dog is acting strange after his groom...
Many dogs are not accustomed to being handled by strangers, being in new places, and being handled for more than a few minutes - especially not all at once! It’s not uncommon for some dogs to feel stressed after their groom, or simply cranky and tired. For this reason, we suggest booking appointments with the same groomer over time, as they will become more comfortable with that person. And remember, the more often your dog comes in for grooming, the easier the experience will be!
What if I’m not satisfied with the groom?
If you’re not happy with your dog’s groom, let us know! We always appreciate your feedback. We take as much information as we can about your dog and about what you want, and keep detailed records of what has been done and with which groomer, so if something is not to your liking we will know what to change. If something doesn’t come out the way you want, we’re happy to offer a complimentary touch-up within the following week and figure out a way to make things right.
I love my dog’s haircut and grooming experience! What can I do?
That's wonderful! At the time of groom you can always tip your groomer, the same as you would for your own hairdresser. At home, you can leave us a review on our Facebook page and tell us what you liked about your experience. If you loved a particular cut and want it done exactly the same way in the future, let us know so that we can make note of it and refer back to it later.